Exchanges & Returns

Exchanges and Returns are approved for any unopened, unused products within 365 days form the order date.  Exceptions to this policy include all personalized products such as tags, collars, leads, and other products customized with customer supplied information.

To proceed with a return or exchange, please include a copy of your packing slip or original order confirmation email.  Indicate if the intent is a return or exchange by writing or typing RETURN or EXCHANGE on the included document.  All returns are issued via monetary credit to the original purchase method.  All exchanges are issued in the form of store credits.

Note that this policy applies to retail transactions only.  Wholesale customers should contact for policies specific to their account.

Our Return and Exchange address is
Yellow Dog Design
c/o Returns & Exchanges
112 O'Connor St 
Greensboro NC 27406